Frequently Asked Questions

Welcome to RelyOffset’s FAQs page. Here, you’ll find answers to common questions about our printing machine parts and accessories — including payment options, packaging standards, delivery methods, and product warranty information.

1. What types of printing machine parts and accessories do you offer?

We supply a full range of high-quality printing machine components and consumables, including printer rollers, ink pumps, circuit boards, sensors, belts, bearings, and maintenance kits. Our products are compatible with major printing machine brands and models, ensuring performance, durability, and easy installation. Each part undergoes strict quality inspection before shipping.

2. What payment methods do you accept?

We accept the following secure and convenient payment options:

  • Bank Wire Transfer (T/T)
  • Letter of Credit (L/C)
  • Western Union
  • MoneyGram
  • PayPal

Once payment is received and confirmed, we will process your order immediately and send you a shipping confirmation with tracking details.

3. How are your products packaged?

All RelyOffset parts are carefully packed to ensure safe international delivery. Packaging options include:

  • Reinforced export cartons for standard items
  • Custom foam and anti-static wrapping for delicate electronic components
  • Wooden cases for large or fragile machinery parts

Every shipment passes a final inspection before dispatch to minimize any risk of transport damage.

4. What shipping options are available?

We provide fast and reliable worldwide delivery through trusted logistics partners. Available shipping options include:

  • Express Couriers: DHL, FedEx, UPS, TNT (estimated 3–7 business days)
  • Air Freight: Recommended for bulk orders over 100 kg
  • Sea Freight: Economical option for large shipments
  • Customer-Appointed Forwarders: We can coordinate directly with your logistics agent if preferred

Tracking details are provided once your order is shipped, allowing you to monitor delivery in real time.

5. What is your product warranty policy?

All RelyOffset products come with a 12-month warranty from the date of delivery, covering manufacturing defects or faulty materials. In case of issues, defective items can be returned within 14 days after receipt for inspection or replacement.

Please note: The warranty does not apply to damage caused by:

  • Incorrect installation or operation
  • Improper voltage or electrical issues
  • Unauthorized repair or modification
  • Physical or accidental damage

We continuously update our FAQ section to provide accurate and helpful information. If you can’t find the answer to your question, please contact us — our support team will be glad to assist you.